Shipping Methods & Costs
We offer the following shipping options for all orders. Free standard shipping is automatically applied to orders over $49 — no promo code needed.
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Flat Shipping | $7.99 (Free on orders over $49) | 7–15 business days |
| Express Shipping | $8.99 | 5–7 business days |
| VIP Express | $12.99 | 3–5 business days with priority handling |
Please note: Delivery times are estimates from the date of shipment, not from the order date. Actual delivery time may vary depending on the destination country and customs processing.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with a tracking number once your order has left our fulfillment center. Please ensure all shipping information is accurate at checkout to avoid processing delays.
Order Tracking
Once your order has shipped, you can track your package by logging into your account and visiting your Order History page, then clicking the order number to view the shipping status and clickable tracking number. A tracking number will only be assigned after your order has been shipped. Please allow up to 24–48 hours for tracking information to update.
Shipping Carriers
We partner with multiple international carriers — including USPS, FedEx, DHL, and local postal services — to ensure reliable global delivery. The carrier is determined based on your destination country and the shipping method selected. Unfortunately, we are unable to offer carrier selection at checkout.
Shipping Destinations
We ship to most countries worldwide. If your country is not available at checkout, please contact us at [email protected] and we will do our best to assist. Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or restricted regions under applicable laws and regulations.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are not included in our shipping fees and are the sole responsibility of the customer. We recommend checking with your local customs office for an estimate of any additional costs before placing your order. Please note that we are unable to declare merchandise as gifts or alter the declared value for customs purposes.
Address Changes
Please ensure your shipping address is correct before placing your order. You can update your address at any time by logging into your account and selecting “Addresses” from your profile menu, then editing an existing address or adding a new one. Important: If you notice an error after your order has been placed, contact us immediately at [email protected]. We will do our best to assist, but we cannot guarantee address changes once an order has entered the fulfillment process.
Order Cancellations
To request a cancellation, please contact our Customer Service team at [email protected] as soon as possible. Cancellations cannot be guaranteed once your order has been processed or shipped.
Lost or Delayed Packages
In the event that your package is lost or significantly delayed, please reach out to us at [email protected] and we will help you track the package with the carrier, file a missing parcel claim if necessary, and offer a replacement or refund based on the carrier’s investigation outcome. Please note that we are not responsible for delays caused by weather, customs clearance, or other circumstances beyond our control.
Have Questions?
We’re here to help! Contact us at [email protected] and we’ll get back to you within 24–48 hours.